Refund Policy

1. How billing works

• In the iOS or Android app — Apple or Google takes the payment using your store account and is the seller.
• In the web app — we take the payment through Stripe, using the RevenueCat checkout. Your card details go directly to Stripe; we never see or store them.
• Subscriptions renew automatically until you cancel. The plans and prices available are shown before you buy.
• However you subscribe, Premium unlocks on the web, iOS and Android when you sign in with the same account.

2. Cancelling your subscription

You can cancel at any time. You keep Premium until the end of the period you've already paid for — cancelling stops future renewals, it does not refund the current period by itself.

Bought in the web app

In the web app, open Settings → Premium → Manage subscription. From there you can cancel, update your card or download invoices.

Bought on iPhone or iPad

Open Settings → tap your name → Subscriptions → FinanceDuo → Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge.

Bought on Android

Open the Google Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → FinanceDuo → Cancel subscription.

Important: uninstalling the app or deleting your FinanceDuo account does not cancel an App Store or Google Play subscription. Always cancel in your store account.

3. Refunds for web purchases

For subscriptions bought in the web app, refunds come from us. Email support@finance-duo.comfrom the address linked to your FinanceDuo account and tell us what happened. We'll reply within a few working days. Approved refunds go back to the card you paid with and usually appear within 5–10 working days, depending on your bank.

We will refund you if:

• you were charged after cancelling, or charged twice for the same period;
• Premium didn't work for you because of a fault on our side that we couldn't fix within a reasonable time;
• a renewal was charged and you contact us within 7 days without having used Premium features in the new period;
• you withdraw within 14 days as described in section 5.

Outside these cases, partial refunds for the unused part of a period are not normally given after cancelling, except where the law requires it.

4. Refunds for App Store and Google Play purchases

If you bought in the iOS or Android app, the payment went to Apple or Google, so the refund must be requested from them. They review each request under their own policies. We can't refund these purchases directly, because we never receive the payment.

App Store

Go to reportaproblem.apple.com, sign in with your Apple Account, choose Request a refund, and select the FinanceDuo purchase.

Google Play

Go to your Google Play order history, find the FinanceDuo purchase and choose Request a refund. Google may refund automatically within the first 48 hours; after that, Google may refer the request to us.

If something went wrong on our side, email support@finance-duo.com with your store order number and we'll help with your request.

5. EU and UK right of withdrawal

If you are a consumer in the EU or the UK, you have 14 days from your first purchase of a subscription to withdraw from it. Premium starts as soon as you subscribe, at your request. If you withdraw within the 14 days, you get a refund reduced in proportion to the time you've already had Premium.

For web purchases, withdraw by emailing support@finance-duo.com with a clear statement that you want to withdraw. For App Store and Google Play purchases, the store handles withdrawal under its own terms. Nothing in this policy limits your statutory rights.

6. Ad rewards and promotional Premium

Premium time earned by watching a rewarded ad, or granted to you by us as a promotion or goodwill gesture, is free and has no cash value, so it cannot be refunded or exchanged.

7. More information

See our Terms of Service for the full subscription terms, or contact us at support@finance-duo.com.